Sunny Day today………West Bay very busy

What a wonderful day today – I walked along the beach to West Bay and took a few photos including one of my favourite view looking west. West Bay was very busy with lots of local people walking around to check that the harbour is ready for 2012 with many testing the ice creams and two young children were swimming in the sea – I am sure the water must be very cold.

The pace is now picking up on the park as we start to finish the winter jobs…..one or two of our team are starting to get worried about the Highlands Shop which is in complete mess as we extend into the old store room to create a coffee shop…but most of us are keeping our heads with toilets blocks to finish, heaters to connect, grass to mow and water pumps to fix.

Opening is set for 16 March……..we will be ready!!

Conference

Last week we attended the annual conference of our Association – the British Holiday & Home Parks Association 

With over 500 delegates in the Queen Elizabeth II Conference Centre near the Houses of Parliament was very well supported and we came away with some new ideas and with the added benefit of a couple of days chatting with our colleagues about the economic climate and the many issues surrounding the running of holiday parks.

I was asked to speak about our experiences with the customer feedback system launched by the BH&HPA during 2010 and I was happy to share our experiences with the delegates. I hope my presentation will encourage more parks to join which I believe will enable us all to raise our standards and quality to benefit our customers. Over 400 parks took part in 2011 and we would like to see this double in 2012 so that we have a wide range of responses and comments.

We have gained a lot of information and guidance from the comments made by our customers and although we accept that it is impossible to ‘please all the people all the time’ we hope to improve our service so that we can ‘please nearly all of the people all the time’. We have already changed some of our practices and routines and over the winter we have looked at several options in response to customer suggestions.

The conference finished with a very inspirational speech by Ben Fogle, Transatlantic rower and Adventurer, which has set us up for the challenges of 2012 with the Diamond Jubilee and Olympics